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Terms and Conditions of Service

Version v1.2 · Effective

This document is published by Opacity AI Private Limited (CIN: U62011MH2026PTC468882 ; GSTIN: 27AAFCO0822J1ZI ), a company incorporated under the Companies Act, 2013 and having its registered office in Mumbai, Maharashtra, India , which owns and operates the Pindow platform (pindow.ai / pindow.io).

These Terms and Conditions of Service (the "Terms" ) form a legally binding agreement between you ( "you" , "your" , "User" ) and Opacity AI Private Limited ( "Pindow" , "Company" , "we" , "us" , "our" ), governing your access to and use of the Pindow website, web and desktop applications, application programming interfaces, and all related products, features and services (collectively, the "Services" ). Please read these Terms carefully. By accessing or using the Services, you agree to be bound by these Terms and by the documents incorporated by reference, including our Privacy Policy and Acceptable Use Policy. If you do not agree, you must not access or use the Services.

1. Definitions and Interpretation

1.1 In these Terms, unless the context requires otherwise: "Account" means the registered account through which you access the Services; "Content" means any text, prompt, image, video, audio, music, voice sample, code, file, data or other material; "Inputs" means Content you submit to the Services, including prompts, reference media and configurations; "Outputs" means Content generated by the Services in response to your Inputs; "Your Content" means, collectively, your Inputs and Outputs; "Third-Party Models" means the artificial intelligence and generative models, tools and services operated by third parties and made accessible through the Services; "Subscription" means a paid plan that grants access to the Services for a defined period; and "Credits" means the prepaid units of usage consumed when generating Outputs or using certain features.

1.2 Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. "Including", "include" and "in particular" are illustrative and not limiting. References to a statute include any amendment, re-enactment or subordinate legislation made under it. "Writing" includes email and in-app electronic communications.

2. About Pindow and the Services

2.1 Pindow is an AI-powered creative production platform that brings multiple best-in-class generative models for image, video, audio and music into a single, unified workflow designed for filmmakers, advertisers, studios and content creators. Features may include, without limitation, a unified generation panel, the prompt engine, an infinite Canvas workspace, multi-step Chain Studio pipelines, a preset marketplace, and an always-on AI studio assistant.

2.2 Pindow operates as an aggregation and orchestration layer. Many generation features are powered by Third-Party Models that Pindow accesses on your behalf through proxied application programming interfaces. The availability, quality, behaviour, pricing and terms of Third-Party Models are determined by their respective providers and may change or be discontinued at any time, including without notice to Pindow.

2.3 We may add, modify, suspend or remove features, models or integrations from time to time. We will use commercially reasonable efforts to notify you of material changes that adversely affect your use of a Subscription you have purchased.

3. Acceptance of these Terms

3.1 You accept these Terms by creating an Account, by clicking "I agree" (or similar), by purchasing a Subscription or Credits, or by otherwise accessing or using the Services, whichever occurs first.

3.2 If you accept these Terms on behalf of a company, studio, agency or other organisation, you represent and warrant that you have the authority to bind that entity, and "you" refers to that entity. If you do not have such authority, you must not use the Services on its behalf.

3.3 These Terms, together with the Privacy Policy, the Acceptable Use Policy, any plan- or feature-specific terms, and any order confirmation, constitute the entire agreement between you and Pindow in respect of the Services.

4.1 The Services are intended for use by persons who are competent to contract under applicable law. Under the Indian Contract Act, 1872 read with the Indian Majority Act, 1875, you must be at least 18 (eighteen) years of age to form a binding contract in India.

4.2 The Services are not directed to children. Consistent with the Digital Personal Data Protection Act, 2023, you must be at least 18 years of age to create an Account and use the Services in India. Where you access the Services from another jurisdiction, you must meet the minimum age of digital consent applicable there (for example, the age threshold under the EU and UK General Data Protection Regulation, or 13 years under United States law where a verifiable parental-consent framework applies). We do not knowingly permit minors to use the Services.

4.3 You represent that you are not barred from using the Services under the laws of India or of your country of residence, and that your use will comply with all laws applicable to you.

5. Account Registration and Security

5.1 You must provide accurate, current and complete information when registering and keep it updated. You are responsible for all activity that occurs under your Account.

5.2 You must keep your login credentials confidential, must not share your Account, and must notify us immediately at support@pindow.ai of any unauthorised access or suspected breach of security. We are not liable for any loss arising from your failure to safeguard your credentials.

5.3 We may verify your identity, your eligibility or your payment method, and may refuse, suspend or cancel registration at our reasonable discretion, including to comply with law or to protect the Services and other users.

6. The Services; Third-Party AI Models

6.1 Subject to these Terms and to your Subscription, we grant you access to the Services to create, edit, organise, generate, store and export Content for your lawful creative, commercial or personal projects.

6.2 Third-Party Model terms flow through to you. When you use a feature powered by a Third-Party Model, your use of that model is additionally subject to the provider's own terms of use and acceptable-use and content policies. By using such features, you authorise Pindow to transmit your relevant Inputs to the applicable provider to fulfil your request, and you agree to comply with the provider's terms. You are responsible for reviewing those terms where they are made available to you. Pindow does not control and is not responsible for Third-Party Models or their Outputs.

6.3 Generative models are probabilistic. Identical or similar Inputs may produce different Outputs, Outputs may be inaccurate, may resemble existing works, may not be unique, and may not be suitable for your intended use. You are solely responsible for reviewing, editing and clearing Outputs before any publication, distribution or commercial use.

6.4 Certain operations (in particular video and audio generation) are asynchronous and compute-intensive. Generation times, queue positions and success rates are not guaranteed and may vary with provider load and other factors.

6.5 Model changes and substitution. Pindow may, at its discretion and without liability, replace, modify, suspend, remove or discontinue any Third-Party Model, feature or integration, and may substitute commercially reasonable alternatives. You acknowledge that the availability, capabilities, pricing and functionality of Third-Party Models are determined by their respective providers and may change, degrade or be withdrawn without notice to you or to Pindow.

7. Subscriptions, Credits, Fees, Billing and Taxes

7.1 Plans. The Services are offered on free and/or paid Subscription tiers and/or on a Credit basis. The features, usage limits, Credit allowances and prices applicable to each tier are described at the point of purchase, which forms part of these Terms.

7.2 Credits. Credits are consumed when you generate Outputs or use metered features, at rates displayed in the cost estimator before generation where available. Credits have no monetary value, are non-transferable, are not redeemable for cash, and may expire as stated at purchase or on Account closure. Failed or unsatisfactory generations may consume Credits where the underlying Third-Party Model has been invoked; we may, at our discretion, re-credit demonstrable platform errors.

7.3 Payment. Fees are payable in advance through our third-party payment processors. You authorise us and our processors to charge your selected payment method for all applicable fees, Credits and taxes. You represent that you are authorised to use the payment method provided.

7.4 Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes, including Goods and Services Tax (GST) under the Central and Integrated GST Acts in India, value-added tax, sales tax, or equivalent levies in your jurisdiction. Where required, we will collect and remit such taxes and issue tax-compliant invoices. The Company is registered under the Goods and Services Tax laws of India with GSTIN 27AAFCO0822J1ZI. For users outside India, supplies may be treated as export of service or as online information and database access or retrieval (OIDAR) services, and local consumption taxes may apply.

7.5 Price changes. We may change prices, Credit rates and plan features prospectively. Changes will not affect the price of a Subscription term already paid for; they will apply from your next renewal, of which we will give reasonable notice.

7.6 Currency and charges. Prices may be displayed in Indian Rupees (INR) or other currencies. Your bank or card issuer may apply conversion charges or foreign-transaction fees for which we are not responsible.

8. Auto-Renewal, Cancellation and Refunds

8.1 Auto-renewal: Unless stated otherwise, Subscriptions renew automatically at the end of each billing cycle at the then-current price, and your payment method will be charged, until you cancel. You may cancel autorenewal at any time from your Account settings; cancellation takes effect at the end of the current paid cycle. 8.2 Effect of cancellation: On cancellation you retain access until the end of the current paid period. We do not provide pro-rated refunds for partial periods except where required by law.

8.3 Refunds: Except where a non-excludable right exists under applicable consumer-protection law, fees and Credit purchases are non-refundable, including for unused Credits, generations you are dissatisfied with, or features powered by Third-Party Models whose Outputs do not meet your expectations. Where a statutory cooling-off or withdrawal right applies to you (for example for certain consumers in the European Union or United Kingdom), we will honour it; however, where you expressly request immediate access to digital content and acknowledge the loss of any withdrawal right, that right may not apply once generation has begun.

8.4 Refund requests and billing disputes may be raised through the Grievance Redressal process in Section 29.

9. Your Inputs and Content

9.1 Ownership of Inputs. As between you and Pindow, you retain all rights you hold in your Inputs. We do not claim ownership of your Inputs.

9.2 Licence you grant to Pindow. You grant Pindow a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, transmit, display, modify (technically) and process your Inputs and Outputs solely to the extent necessary to operate, provide, secure, maintain and improve the Services, to route your requests to Third-Party Models, to enforce these Terms, and to comply with law. This licence ends when the relevant Content is deleted, except for residual copies retained for backup, legal or security purposes for a limited period.

9.3 Your responsibility for Inputs. You represent and warrant that you own or have all rights, licences, consents and permissions necessary to submit your Inputs and to generate the Outputs you request, and that your Inputs and Outputs do not and will not infringe any third party's intellectual property, privacy, publicity, personality or other rights, or violate any law. This includes obtaining the explicit consent of any identifiable person whose likeness, image or voice you upload, reference or seek to recreate (including for voice cloning, dubbing, face or character reference, or lip-sync).

9.4 No training on Your Content by Pindow. Pindow does not use your Inputs or Outputs to train its own foundation models, and will not sell your Content. Your Content may, however, be processed by Third-Party Models you choose to use, whose own data-handling practices are governed by their terms and described, where known, in our Privacy Policy. Where a provider offers a no-training or zero-retention configuration, we use commercially reasonable efforts to elect it.

10. Generated Outputs

10.1 Assignment of Outputs. Subject to your full compliance with these Terms and payment of applicable fees, and subject to the terms of the relevant Third-Party Model, Pindow assigns to you all right, title and interest that Pindow may hold in the Outputs generated for you, so that you may use them for your projects, including commercially, to the maximum extent permitted.

10.2 Limits on what we can grant. You acknowledge that (a) Outputs are produced by Third-Party Models, and the rights you receive are limited to, and conditional upon, the rights those providers grant; (b) under the laws of many jurisdictions, including India under the Copyright Act, 1957, purely machine-generated works may not attract copyright protection or may have uncertain authorship; (c) similar Outputs may be generated for and used by other users; and (d) we do not warrant that any Output is original, non-infringing, or fit for a particular purpose.

10.3 Your responsibility. You are solely responsible for evaluating Outputs and for obtaining any further clearances, releases or licences required before using them, including rights in any recognisable persons, trademarks, logos, music, or copyrighted works that may appear in an Output.

10.4 No warranty of originality. Pindow does not guarantee or warrant that any Output is unique, original, copyrightable, or non-infringing.

11. Licence to Use the Services and Restrictions

11.1 We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services in accordance with these Terms and your Subscription.

11.2 You must not, and must not permit any person to: (a) copy, modify, translate, reverse engineer, decompile

or create derivative works of the Services or attempt to extract source code, except to the extent such restriction is prohibited by law; (b) resell, rent, lease, sublicense or provide the Services to third parties except as expressly permitted; (c) access the Services to build or train a competing product or model, or to benchmark against a competitor; (d) circumvent, disable or interfere with security, rate limits, Credit metering, watermarking or usage controls; (e) use automated means (bots, scrapers, crawlers) other than our documented APIs; (f) introduce malware or interfere with the integrity or performance of the Services; or (g) misrepresent your affiliation or impersonate any person or entity.

11.3 Account integrity and anti-abuse. You must not, and must not permit any person to:

  • share your Account with, or transfer or make it available to, unauthorised persons;

  • resell, sublicense or otherwise provide access to the Services to third parties except as expressly permitted;

  • scrape, harvest or systematically extract prompts, presets, Outputs or other data from the Services;

  • bypass, circumvent or exceed rate limits, Credit metering or usage restrictions;

  • probe, scan or exploit vulnerabilities, or interfere with the security or integrity of the Services;

  • use bots, scripts or other automated systems except through our documented and approved APIs; or

  • engage in any abusive, deceptive or fraudulent use of the Services.

Pindow may suspend or terminate Accounts, with or without prior notice, where reasonably necessary to protect the Services, other users or Pindow.

12. Acceptable Use Policy

12.1 You agree not to use the Services, and not to submit Inputs or generate, store, publish or distribute Outputs, that:

  • are unlawful, or that promote, facilitate or constitute any offence under Indian law, including the Bharatiya Nyaya Sanhita, 2023, the Information Technology Act, 2000, the Protection of Children from Sexual Offences Act, 2012, or any law applicable to you;

  • depict, sexualise, or exploit minors in any manner; this is strictly and absolutely prohibited, and we will report apparent child sexual abuse material to the competent authorities and preserve related data as required by law;

  • create non-consensual intimate or sexual imagery, or sexual content depicting any real identifiable person without their explicit consent;

  • create deceptive deepfakes, synthetic media, cloned voices or impersonations of real persons (including public figures, performers or your contacts) without lawful basis and consent, or that are intended to defraud, defame, harass, or mislead;

  • infringe or misappropriate any copyright, trademark, trade secret, patent, design, or personality, publicity or privacy right, or breach any contractual or confidentiality obligation;

  • generate or disseminate disinformation, election-manipulation content, or content that impersonates a person or organisation to deceive;

  • promote violence, terrorism, self-harm, human trafficking, hateful conduct, or discrimination against individuals or groups on protected grounds;

  • facilitate fraud, scams, phishing, malware, or unauthorised access to systems or data;

  • violate the privacy of, or unlawfully collect or process the personal data of, any individual;

  • are obscene, defamatory, harassing, threatening, or otherwise objectionable as contemplated under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; or

  • violate the acceptable-use, content or safety policies of any Third-Party Model invoked.

12.2 Disclosure and provenance. You are responsible for ensuring that any synthetic or AI-generated media you publish is disclosed and labelled where required by applicable law or platform rules. Pindow may apply, embed or preserve provenance technologies, metadata, watermarks or content-credential signals in or alongside Outputs, and you must not remove, alter, obscure or circumvent such mechanisms where prohibited by applicable law or platform rules.

12.3 We may, without obligation, monitor, review, filter, refuse, remove or restrict Content and may suspend or terminate Accounts that we reasonably believe violate this Section, with or without prior notice where required to comply with law or prevent harm.

13. Preset Marketplace, Community Content and Creator Earnings

13.1 The Services may allow you to publish presets, prompt templates and pipeline configurations ( "Creator Content" ) and to use Creator Content published by others. You retain ownership of your Creator Content and grant Pindow and other users a non-exclusive, worldwide licence to host, display, distribute and use it within the Services in accordance with the publication settings you select (including for remixing where you enable it).

13.2 You represent that your Creator Content is your original work or properly licensed, does not include confidential or infringing material, and complies with Section 12.

13.3 Creator earnings. Where we offer a revenue-share or paid-preset programme, eligibility, revenue-share percentages, payout thresholds, taxes, withholding (including tax deducted at source under the Income-tax Act, 1961 where applicable), refunds and chargeback handling are governed by the programme terms in effect, which form part of these Terms. We may set, change or discontinue the programme and may withhold or reverse earnings obtained through fraud or violation of these Terms.

14. Intellectual Property of Pindow

14.1 The Services, including all software, user interfaces, The Prompt Engine, Canvas, Chain Studio, designs, text, graphics, logos, the presets, the marks "Pindow" and related brand elements, and all related intellectual property, are owned by or licensed to Pindow and are protected by the Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970, and other applicable laws. No rights are granted except as expressly set out in these Terms.

14.2 If you provide feedback, suggestions or ideas about the Services, you grant Pindow a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or obligation to you.

15.1 The Services interoperate with Third-Party Models and other third-party services and may contain links to third-party websites. We do not control and are not responsible for their content, availability, security, pricing or practices. Your use of any third-party service is governed by that party's terms and policies, and is at your own risk.

15.2 Any payment processing, cloud hosting, analytics, communications or similar services we use are provided by third parties under their own terms. Outages, errors, suspensions or changes by any third party may affect the Services, and we are not liable for them beyond our reasonable control.

15.3 To the maximum extent permitted by law, Pindow shall not be liable for any interruptions, failures, inaccuracies, outages, delays, defects, security incidents, suspensions, discontinuations, pricing changes, or acts or omissions of Third-Party Models or other third-party service providers (together, "Third-Party Providers").

16. Intermediary Status and Content Moderation

16.1 To the extent Pindow stores or transmits Content provided by users, it acts as an intermediary under Section 2(1)(w) of the Information Technology Act, 2000, and observes due diligence under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We do not, in that capacity, initiate the transmission, select the receiver, or select or modify the information contained in user transmissions, except as part of automated technical processing.

16.2 Upon receiving actual knowledge, a court order, or notification by an appropriate government agency that any Content is unlawful, we will act to disable or remove such Content within the timelines prescribed by law. We may remove or disable Content that violates these Terms.

17. Copyright, Trademark and Content Complaints (Notice and Takedown)

17.1 If you believe Content available through the Services infringes your copyright, trademark or other rights, or is otherwise unlawful, send a written notice to our Grievance Officer (Section 29) including: (a) your name, address and contact details; (b) identification of the right and of the allegedly infringing Content with sufficient detail to locate it; (c) a statement that you have a good-faith belief that the use is not authorised; (d) a statement that the information is accurate; and (e) your physical or electronic signature.

17.2 We will process valid notices in accordance with the Copyright Act, 1957, the Information Technology Act, 2000 and applicable rules. For users in the United States, we will respond to notices that comply with the Digital Millennium Copyright Act, and our designated agent may be contacted at the same address. We may forward notices to the user who submitted the Content and may reinstate Content following a valid counter-notice where the law so permits.

17.3 We may suspend or terminate Accounts of repeat infringers.

17.4 Counter-notice. If your Content has been removed or disabled, you may submit a written counter-notice to the Grievance Officer identifying the affected Content, explaining the basis for its restoration, and providing your contact details and physical or electronic signature. Where applicable law permits, and where the complainant has not initiated legal proceedings within the period prescribed by law, Pindow may restore the Content.

18. Privacy and Data Protection

18.1 Our collection and use of personal data is described in the Pindow Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge the Privacy Policy. Where we act as a Data Fiduciary under the Digital Personal Data Protection Act, 2023, or as a controller under the EU/UK GDPR, we process personal data in accordance with those laws.

18.2 Where you upload personal data of other individuals (for example, in reference media), you act as the entity responsible for that data and warrant that you have a lawful basis and the necessary consents to do so, and you will indemnify Pindow against claims arising from your failure to obtain them.

18.3 Security. Pindow implements reasonable administrative, technical and organisational safeguards appropriate to the risk, including encryption of private content in transit, access controls, authentication mechanisms and audit logging, to protect user data. However, no method of transmission or storage is entirely secure, and absolute security cannot be guaranteed.

19. Confidentiality and Confidential Projects

19.1 Each party may receive non-public information of the other. The receiving party will use such information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors bound by confidentiality, or as required by law. This does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known beforehand, or is independently developed.

19.2 Private by default. Your projects, prompts, media assets, pipelines and workspace information are private by default. Pindow does not publicly display your private projects unless you expressly direct or enable it (for example, by publishing Creator Content or generating a shareable link).

19.3 Restricted personnel access. Access to your private project content by Pindow's personnel is restricted and permitted only: (a) to provide technical support you request; (b) to investigate fraud, abuse or violations of these Terms; (c) to maintain the security, integrity and operation of the Services; or (d) to comply with applicable legal obligations.

19.4 Personnel confidentiality. Employees, contractors and service providers who have access to such information are bound by written confidentiality obligations.

20. Beta and Experimental Features

20.1 We may offer features identified as beta, preview, early-access or experimental ( "Beta Features" ). Beta Features are provided "as is", may be changed or withdrawn at any time, may be unstable, and are excluded from any service commitments. Your use of Beta Features is voluntary and at your own risk.

21. Service Availability, Modifications and Support

21.1 We aim to provide reliable access but do not guarantee that the Services will be uninterrupted, error-free, or available at any particular time. The Services depend on Third-Party Models, hosting and connectivity outside our control. We may perform maintenance, impose rate limits, or modify or discontinue features.

21.2 Support is provided through the channels and on the terms described for your Subscription tier. Unless a separate service-level agreement is executed in writing, no specific uptime or response time is guaranteed.

21.3 Continuity and discontinuation. Pindow reserves the right to modify, limit or discontinue any feature, model or the Services, in whole or in part. Where commercially reasonable, we will provide advance notice of a material discontinuation that affects a paid Subscription. Pindow shall not be liable for the modification, degradation or discontinuation of any Third-Party Model or integration that is beyond its reasonable control. 21.4 No uptime guarantee. Pindow does not guarantee uptime, queue position, generation speed, latency, or the successful completion of any request.

22. Disclaimers and Exclusion of Warranties

22.1 To the maximum extent permitted by law, the Services, including all Outputs and Third-Party Models, are provided "as is" and "as available" , without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and noninfringement.

22.2 We do not warrant that the Services or any Output will meet your requirements, be accurate, reliable, original, non-infringing, secure, or available, or that defects will be corrected. You assume full responsibility for your use of the Services and any Outputs. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

22.3 Nature of AI Outputs. Artificial intelligence systems are probabilistic and may generate inaccurate, misleading, incomplete, outdated or unexpected Outputs. Outputs do not constitute legal, medical, financial, tax, investment or other professional advice, and must not be relied upon as such.

22.4 Verification of Outputs. You are solely responsible for reviewing, verifying and, where appropriate, obtaining qualified professional advice on Outputs before relying upon, distributing or publishing them. Pindow makes no representation or warranty regarding the factual accuracy, completeness, originality or suitability of any Output.

22.5 No liability for Outputs. To the maximum extent permitted by law, Pindow shall not be liable for any decisions, actions, publications, commercial exploitation, losses, claims or damages arising from or relating to Outputs generated through the Services.

23. Limitation of Liability

23.1 To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, data, content or business opportunity, arising out of or in connection with the Services or these Terms, even if advised of the possibility of such damages.

23.2 To the maximum extent permitted by applicable law, Pindow's total aggregate liability arising out of or relating to the Services or these Terms will not exceed one hundred United States Dollars (USD 100), regardless of the theory of liability or the form of action, whether in contract, tort (including negligence), statute or otherwise.

23.3 The limitations in this Section apply to all claims, whether based in contract, tort (including negligence), statute or otherwise. Some jurisdictions do not allow certain exclusions or limitations; in such cases, the exclusions and limitations will apply only to the extent permitted, and nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

24. Indemnification

24.1 You will defend, indemnify and hold harmless Pindow and its directors, officers, employees, agents and licensors from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your Inputs, Outputs or other Content; (b) your use of the Services or any Output, including publication or commercial exploitation; (c) your breach of these Terms or violation of law or third-party rights; or (d) your failure to obtain consents for any person's likeness or voice. We may assume exclusive control of the defence of any claim subject to indemnification, and you will cooperate.

25. Suspension and Termination

25.1 You may stop using the Services and close your Account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, to prevent harm or risk to the Services or others, for non-payment, or upon discontinuation of the Services.

25.2 On termination: your licence to use the Services ends; we may delete your Account and Content after a reasonable period subject to legal retention; accrued payment obligations survive; and Sections that by their nature should survive (including Sections 1, 9.2, 10, 14, 19, 22, 23, 24, 27, 28 and 32) will survive.

25.3 You are responsible for exporting or backing up your Content before termination. We are not liable for loss of Content following termination.

26. Export Controls and Sanctions

26.1 You must comply with all applicable export-control, trade-sanctions and anti-money-laundering laws. You represent that you are not located in, or a national of, a country or territory subject to comprehensive sanctions, and that you are not on any restricted-party list. You must not use the Services for any prohibited end-use.

27. Governing Law and Jurisdiction

27.1 These Terms and any dispute arising out of or in connection with them or the Services are governed by the laws of the Republic of India, without regard to conflict-of-laws rules.

27.2 Subject to Section 28 (Arbitration), the courts at Mumbai, Maharashtra, India will have exclusive jurisdiction, and you submit to that jurisdiction. Where a mandatory consumer-protection law of your country of residence grants you the right to bring proceedings locally, this Section does not deprive you of that right.

28. Dispute Resolution and Arbitration

28.1 Good-faith resolution. Before commencing formal proceedings, the parties will attempt to resolve any dispute amicably by raising it through the Grievance Redressal process (Section 29) and negotiating in good faith for at least thirty (30) days.

28.2 Arbitration. Any dispute not resolved amicably within thirty (30) days shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties; failing such agreement, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Mumbai, Maharashtra, India; the proceedings shall be conducted in English; and the award shall be final and binding on the parties.

28.3 Interim relief. Nothing in this Section prevents either party from applying to a competent court for interim, urgent or injunctive relief, including to protect intellectual property or confidential information. 28.4 Where mandatory law applicable to a consumer prohibits pre-dispute arbitration or class-action waivers, those provisions apply only to the extent permitted by such law.

29. Grievance Redressal

29.1 In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the Grievance Officer for Pindow may be contacted as follows:

Designation: Grievance Officer

Email: legal@pindow.ai

Address: Mumbai, Maharashtra, India

29.2 The Grievance Officer will acknowledge a complaint within twenty-four (24) hours and will endeavour to resolve it within fifteen (15) days of receipt, or within such shorter period as the law requires for specific categories of content or data complaints.

29.3 If you are not satisfied with the decision of the Grievance Officer, or your grievance is not resolved within the prescribed period, you may, where applicable, prefer an appeal to a Grievance Appellate Committee constituted under Rule 3A of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, within thirty (30) days of receipt of the decision, without prejudice to any other remedy available to you under law.

30. Changes to these Terms

30.1 We may update these Terms from time to time. We will post the updated Terms with a new effective date and, for material changes, provide reasonable notice (for example, by email or in-app notice). Your continued use of the Services after the changes take effect constitutes acceptance. If you do not agree, you must stop using the Services.

31. Force Majeure

31.1 Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, civil unrest, government action, government restrictions, sanctions or embargoes, changes in law, failures, outages or discontinuation of Third-Party Models, AI model or provider failures, application programming interface (API) failures, cloud infrastructure or hosting failures, internet, telecommunications or power failures, cyber-attacks, or strikes. Payment obligations are not excused by this Section.

32. General Provisions

32.1 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets.

32.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable. 32.3 Waiver. No failure or delay in exercising any right operates as a waiver, and no waiver is effective unless in writing.

32.4 No partnership. Nothing in these Terms creates a partnership, agency, joint venture or employment relationship between the parties.

32.5 Notices. We may give notices by email to your registered address or by in-app notice. You may give notices to us at support@pindow.ai . Legal notices must be sent to the registered office address. 32.6 No third-party beneficiaries. Except for Pindow's affiliates and licensors as indemnified parties, these Terms do not confer rights on any third party.

32.7 Entire agreement. These Terms, with the documents incorporated by reference, are the entire agreement between you and Pindow and supersede all prior understandings on their subject matter.

32.8 Language. These Terms are made in the English language, which prevails over any translation.

33. Contact Information

Questions about these Terms may be sent to:

Opacity AI Private Limited

Registered Office: Mumbai, Maharashtra, India

General/Support: support@pindow.ai Grievance Officer: legal@pindow.ai Website: pindow.ai

By using Pindow, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions of Service.

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